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Privacy Policy

Kendall Electrical Supplies Ltd is committed to respecting the privacy rights of visitors to its website. This privacy policy explains how we collect, store and use personal data about you when you browse www.keslighting.co.uk (the "Website"). It provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data.

You must read this privacy policy carefully and we recommend that you print and retain a copy for your future reference. By accessing, browsing or otherwise using this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you must not use this Website.

We respect your right to privacy and will only process personal data you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws.

If you have any questions about how we collect, store and use personal data, or if you have any other privacy-related questions, please contact us by any of the following means:

Children

We do not and will not knowingly collect information from any unsupervised person under the age of 18. If you are under the age of 18, you must not use this Website or submit any personal data to us unless you have the consent of, and are supervised by, a parent or guardian.

The personal data we collect about you

When you make purchases fromKendall Electrical Supplies Ltd (including purchases made in-store, over the phone, or via this Website), we may collect the following personal data about you:

  • your name;
  • your billing and delivery postal addresses, phone, fax and e-mail details;
  • where you have registered with us, your user name and password;

Where you place an order with us, we DO NOT keep your payment card details. All online payments are made via the secure SagePay website and we subsequently receive and email from SagePay notifiying us of payment success/failure.

We DO NOT sell or provide your personal details to any third party, except to arrange delivery via our couriers or direct delivery from our suppliers.

In addition, we may collect anonymised details about visitors to our Website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details that we collect for these purposes.

We will not disclose, sell or rent your personal data to any third party. We may also disclose your personal data where necessary to comply with applicable law or an order of a governmental or law enforcement body.

Cookies

Our shopping cart uses a cookie known as a "Session Cookie" Also called a transient cookie, a cookie that is erased when you close your Web browser. The session cookie is stored in temporary memory and is not retained after the browser is closed. Session cookies do not collect information from the your computer. They typically will store information in the form of a session identification that does not personally identify you. Kendall Electrical Supplies Ltd do not store any personal information relating to you or your credit cards. We also use JavaScript to speed up your online shopping experience. For further information about cookies, including how to refuse cookies, please visit www.allaboutcookies.org.

Security

We use Internet standard encryption technology ("SSL" or "Secure Socket Layer" technology) to encode personal data that you send to us when placing an order through the Website. To check that you are in a secure area of the Website before sending personal data to us, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key

However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.

If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition we recommend that you take the following security measures to enhance your online safety:

  • Keep your account passwords private. Remember, anybody who knows your password may access your account.
  • When creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this by going to ‘My Account’ and clicking ‘Change name, email or password’,
  • Avoid using the same password for multiple online accounts.

Spoof/false e-mails

We will never ask you to confirm any account or credit card details via email. If you receive an email claiming to be from keslighting.co.uk or kendallgroup.co.uk asking you to do so, please ignore it and do not respond.

Your rights

You have the following rights:

  • the right to ask what personal data that we hold about you at any time, subject to a fee specified by law (currently £10);
  • the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
  • the right to opt out of any marketing communications that we may send you.

Third party sites

This Website contains links to other websites operated by third parties. Please note that this privacy policy applies only to the personal data that we collect through this Website and we cannot be responsible for personal data that third parties may collect, store and use through their website. You should always read the privacy policy of each website you visit carefully.

Updates to this policy

This privacy policy was last updated in February 2010. Please check back regularly to keep informed of updates to this privacy policy.