We're confident you'll love your purchase. However, if you don't, you can return to us for a full refund or exchange within 90 days of delivery. 

To return your order please fill out the form here.

Our returns policy:

You are responsible for the safe return of your purchases, including the cost of postage.

Returned items must be in their original manufacturer packaging (placed inside another box, for protection) undamaged and in a re-saleable condition – having not been installed.

We cannot refund products that have been wrongly fitted or be responsible for any consequences of mis-fitting our products. We strongly recommend that you employ a qualified electrician to install our products.

If you have any questions, please reach out to our team at [email protected]

Reason for Return

In order to return unwanted items, please complete this form within 90 days of receiving your goods. All goods must be returned at your expense and in a re-saleable condition. You cannot return items that have been fitted. You are only entitled to inspect an item to the extent it could be viewed within a shop. Any goods that have been fitted will be returned to you. Please use all original packaging and include any documentation that came with the fitting. If any of the original packaging is missing a reasonable deduction will be made to cover the cost of replacement. We recommend using a courier comparison site like Parcel2go.com or Interparcel.com. We will email you with a returns number within 2 working days.

Any damage must be reported as soon as possible, and no later than 48 hours after delivery. All goods are checked before they are collected by courier but unfortunately damage can sometimes occur during transit. In these circumstances we only have a small window in which we can make a claim from a courier. Please upload one or more images that highlight the damage so that we can arrange for a replacement or repair as soon as possible.

All lights fittings come with a miniumum 12 months manufacturers' warranty. If your fitting develops a fault, please describle the fault below and we will arrange for a repair or replacement. Please state if your light fitting is controlled by a dimmer, the type of lamps fitted, eg halogen, LED, compact florescent, incandescent, and the lamp wattage.

Thank you for completing this form, we will contact you within 2 working days with a Returns Number