How long has KES been around for?

We have now been trading for more than 35 years. In that time we have established ourselves as one of the UK's leading retailers of luxury lights and homewares, and our 15-strong team are always on hand to help and advise. We are an official UK partner for a number of leading international brands and in some cases the only place you can find their lights in the UK. Read more about us here.


Do all prices include VAT?

Yes. All prices include VAT


Do you offer a guarantee?

Yes, we offer a 12-month guarantee on all products. Some of our manufacturers offer a 2-5 year guarantee on certain products – when this is the case it is usually noted on the description page. 


Do you offer discounts on large orders?

Let's talk! Discounts on large orders are certainly possible, so please contact our lighting and home experts on +44 (0)24 76 317 022, or email the team at: [email protected] 

 

Do you supply to the trade?

Absolutely. We are always happy to support our trade customers (and have been doing so since the very start). Please contact us on +44 (0)24 76 317 022, or email the team at: [email protected]. We have supported a number of design and fit out firms in particular through supplying various types of lighting for commercial fit out and refurbishments.

 

Are light bulbs included with the light fittings?

As a general rule, no. However, a few manufacturers do still include them – when this is the case we usually state as much on the product page. Please check out the light bulbs section of our website
for all your light bulb requirements – we have a pretty incredible selection. Helpful hint: most light fittings on our website will display the light bulbs they need right next to the product.


Which payments do you accept?

We accept all major credit/debit cards, plus PayPal and Bank Transfer.


Can I order by telephone?

Yes. We have a team of lighting and home experts ready to take your order – or to help you find the right product for your project. Please call us on +44 (0)24 76 317 022, or email the team at: [email protected].

 

Do you have a showroom?

We do – a large and rather beautiful one based in the heart of Warwickshire with easy access to the M1, M6 and M69. We have many hundreds of fittings on display, so bring your sunglasses!

 

Do you offer price-matching?

Our price-match promise means that if you spot one of our products elsewhere at a lower advertised price, then (at our discretion), we will offer an instant price match. Please contact our customer care team on +44 (0)24 76 317 022, or email us at: [email protected]

Do you ship internationally?

Of course! We can – and do – send products all over the world. Please take a look at our delivery information or call our customer care team on +44 (0)24 76 317 022 to discuss your requirements.

 

Do you offer a lighting design service?

Yes. We have many years of experience and, of course, have unrivalled knowledge about the 4,000+ products that we have in stock. We know which lighting brands are ultra-high end, which are more affordable, which have the largest collections and we can help with projects of all sizes and budgets. Please get in touch with our team on +44 (0)24 76 317 022, or email us at [email protected] for more information.

 

Which of your brands is the absolute top of the range? The last word in luxury?

We have many fantastic luxury brands, but if we absolutely had to pick one then it would be Schonbek!

 

Does the KES website offer secure shopping?

Yes – we take security very seriously. We partner with the leading player in the online payment industry to ensure that your payments are 100% safe. Our payment gateway is Level 1 PCI DSS Secure, is a Visa Global Compliant partner and is on Mastercard's SDP list.

 

What are the different lighting zones in a bathroom?

This is one of our most commonly-asked questions – and rightly so: it is essential that you choose the correct bathroom fitting for the job. Fittings are deemed appropriate for different 'zones', as follows:

Zone 0 – this is inside the bath or shower itself. Any fitting in this zone must be low voltage (max 12v) and be at least IP67 rated, which means it is immersion-proof.

Zone 1 – the area above the bath, to a height of 2.25m from the floor. In this zone, a minimum rating of IP44 is required.

Zone 2 – an area stretching 0.6m outside the perimeter of the bath and to a height of 2.25 from the floor. In this zone, an IP rating of IP44 is required.  

In accordance with advice from the Lighting Industry Association, the location above Zone 1 (over the bath or shower) up to a ceiling height of 3m continues to be classified as Zone 2. If in any doubt whatsoever, our advice is to always ask a qualified electrician.

 

I can't find what I'm looking for. What should I do?

We've probably got just what you need, and if not there's a good chance we can get hold of it or, if it's an extra-special requirement, have it made bespoke by one of our partner brands. Please contact our lighting and home customer care team on +44 (0)24 76 317 022, or email us at: [email protected].

 

Where can I find specifications about each fitting?
On each of the product pages for the light fittings that we sell, you will find detailed information about that light – this typically includes things like the light's dimensions, weight, lamp type, IP rating and more. If there is a specific piece of information that is not listed, please get in touch with our team on +44 (0)24 76 317 022, or email us at [email protected] and we'll do our best to help.

 

My item is faulty. What should I do? 

We need to be informed of any imperfections or damage to your order within 48 hours of delivery. Regretfully, beyond that time, we will be unable to process your refund. 

A basic inspection of goods should take place within 48 hours of delivery to ensure: 

  • There are no obvious breakages 
  • There are no obvious physical faults or damages 
  • The goods you have received match your original order  

In the unlikely event that you have an item which you believe to be faulty, you must first contact our team by email ([email protected]), quoting your order number and providing photographic evidence of the fault 

The item must be returned to us for inspection using our postal address (detailed below). 

Returns must be posted by courier only, with proof of postage receipt shared with us. 

We will process your refund once your items have been received and inspected – this will take no longer than 14 days. As a security precaution, we are only able to refund the original method of payment. 

Returns address: 

KES Lighting & Home 
191 Newtown Road 
Bedworth  
Warwickshire 
CV12 8QG