City Mirror

You will not find a better packed box! We take huge amounts of care to ensure your order will arrive intact.

All fittings are packed inside of boxes with large amounts of padding and bubble wrap and are then packed inside another well padded box for an additional layer of protection. Oversized packages can be delivered in a crate.

KES only works with the most reliable couriers, such as DPD and Parcelforce. When a package is especially large or fragile, we use our own white-glove delivery service to ensure safe delivery.

When an item is in stock, it will take from 2-5 working days for delivery. Stock statuses are available on the product pages so please refer to them when considering what dates to book your electrician.

From the moment of purchase, we’ll be in regular contact via a series of emails related to the progress of your order. Once out for dispatch, you’ll receive a tracking link from the courier that will give you real time status updates.

If at any point you have questions related to your delivery please give our customer service team a call on 024 76 317022 and we’d be happy to help.

Unfortunately, we are currently unable to ship to the EU. We’ll update on here as soon as we can.

Please give us a call and we can talk your through the options for rest of world delivery – 024 76 317022.

We’re confident you’ll love your products, but we understand, sometimes you may have a change of heart.

Not to worry, we offer a 90 day returns policy where you can claim a refund or exchange. All we ask is that you cover the price of the courier back to us.

More info can be found here https://www.keslighting.co.uk/return-an-item.

In the rare situation that there’s a fault with your fitting, please give our customer service team a call and we’ll talk you through the process of resolving – 024 76 317022.

We would strongly advise that you always use a qualified electrician to install your lights. All fittings come with detailed instructions on how to do so.

We work with the luxury lighting industry’s leading suppliers, all of whom are renowned for their craftsmanship and quality of finish. All the pictures you see on the site are the actual fittings you’d receive, so you can be confident of recreating the same look in your own home.

We understand that accidental damage can happen from time – if you do require a new piece of glass or crystal, a lampshade etc please get in touch and let us know. We have excellent relationships with our suppliers and more often than not we’re able to source the required parts.

Yes, we offer a 12-month guarantee on all products. Some of our manufacturers offer a 2-5 year guarantee on certain products – when this is the case it is usually noted on the description section.

All prices include VAT @20%. However, purchases made from outside the United Kingdom, including the Channel Islands, are not liable for VAT, and this will be reflected in the basket during checkout.

Yes – we take security very seriously, rest assured that all of your details will be totally safe.

We partner with the leading player in the online payment industry to ensure total security. Our payment gateway is Level 1 PCI DSS Secure, is a Visa Global Compliant partner and is on Mastercard’s SDP list.

Yes. We have a team of lighting and home experts ready to take your order – or to help you find the right product for your project. Please call us on 024 76 317022 or email the team at [email protected].

Our price match promise means that if you spot one of our products elsewhere at a lower advertised price, then (at our discretion), we will offer an instant price match.

Please contact our customer care team on 024 76 317022 or email us at [email protected]

More details can be found here:
https://www.keslighting.co.uk/price-match-promise

We love it when people come to see us! At KES we understand that making a choice when it comes to lighting is a very considered decision and the ability to see, touch and feel a fitting can really help.

We have an amazing showroom in Warwickshire full of some of our most popular pieces, ready for you to take a look at. Come and spend a couple of hours with us, have a chat with our expert team – we’ll supply the tea and biscuits!

Don’t worry if you can’t quite find what you’re looking for – give us a call or email our team with some details and we can leverage our relationships with suppliers from all over the world in order to try and get it for you.

Our prices are already the most competitive in UK, but if you are looking to order in multiples then we’ll always see what we can do in terms of further discount. Please email us at [email protected] with the list of products and we’ll look into it for you

The 5% off welcome code is only applicable to certain brands. For further details please see here: https://www.keslighting.co.uk/voucher-tc

Absolutely, just press the heart icon that appears in the right-hand corner of the main product image – this will add that product to your wish list. Products added to your wish list will be ready and waiting for you whenever you decide to return to the site, there’s no need to sign in.

We also offer you the ability to save and share your basket via email and Whatsapp.

We accept all major credit and debit cards, Paypal, Apple Pay, Google Pay and bank transfer.