There is no trade discount at KES, and that is not us being difficult. There is no trade discount because there is no trade price to be let into. The figure on the product page is the one an electrician pays, the one an interior designer pays and the one a homeowner buying a single hallway pendant pays. There is no trade login, no members' rate and no code, because there is no gap between those numbers to bridge.
That is a genuinely unusual answer in this trade, where the normal arrangement is a retail price set high enough to survive a discount and a scheme to bring it back down for people who ask. So the useful question is not what you save. It is what actually changes when you buy as a business, and four things do.
The short version
- One price for everybody, and it is the trade price
- Business customers return on different terms: a credit note, not a refund
- A project is a quote, not a code, and quotes are priced individually
- Delivery is free over £100 to mainland UK, with published rates everywhere else
Why the price does not change
Forty one years of supplying the UK lighting trade is what makes one price possible. We buy deep and direct, and the buying power goes into the shelf price rather than into a code handed to whoever thinks to ask for one. A discount code rewards the person who goes hunting and quietly overcharges everyone who does not, and we would rather not run a shop that works that way. The full reasoning is on our page about KES discount codes.
The practical consequence for a trade buyer is that you can specify straight off the website. The price you quote your client is the price you will pay, there is no account to open first and no minimum order to reach before the number improves.
What genuinely changes: returns
This is the real difference and it is worth reading before you place a large order, because the business terms are tighter than the consumer ones in every respect.
| Home customer | Business customer | |
|---|---|---|
| Tell us you are returning | Within 30 days of delivery | Within 7 days of delivery |
| Get it back to us | Inside the same 30 days | Within 30 days of delivery |
| What you receive | A refund or an exchange | A credit note, valid 12 months |
| Restocking fee | None, but 10% if the box is written on or taped with brown tape | 20 per cent of the item value |
| Bulk orders | Returnable within the policy | More than 3 items cannot be credited |
| Damaged on arrival | Photographs within 48 hours | Photographs within 48 hours |
| Return postage | You pay | You pay |
The line that catches people is the last but one. The business policy says bulk orders, more than 3 items, cannot be credited, so a specification that might change is worth confirming before it is ordered rather than after. Returns need pre-approval either way, and the full terms are on the business returns policy page. The home policy, if you are buying for yourself rather than through the business, is in our returns guide.
Projects and volume
Fitting out a hotel, a restaurant, a development or a whole house is a quote rather than a code. Call the team on 024 76 317 022 or email sales@keslighting.co.uk with the schedule and we will price the job properly, which means looking at what is being bought and in what quantity rather than applying a percentage to a basket.
If you have found the identical product cheaper with another UK retailer, send us the link before you order. Our price match is a consideration rather than a guarantee, and we will tell you honestly when we cannot match and why. What we cannot compare against is marketplace listings, grey imports, ex display or clearance stock, or another retailer's trade-only pricing.
Delivery to site
The figures that matter when you are booking an electrician:
- Mainland UK, free over £100 and £7.75 below it. The £100 is the order total before delivery.
- Northern Ireland £13.99. Scottish Highlands and Islands, Channel Islands, Isle of Man and Isles of Scilly £24.00.
- Oversized fittings that travel by pallet carry £45.00 to mainland UK and the Scottish Highlands, whatever the order value. Their product page says so and the charge shows at checkout.
Lead times and the European rates are on the delivery page. We cannot currently send pallet items to Northern Ireland.
What to check before you specify
The same three lines that catch a homeowner catch a specifier, and the maker's figures for them are on the product page's Details table. The Class line says whether the fitting needs an earth. The weight says whether the ceiling needs more than the screws in the box. The projection says what headroom is left. On a run of identical fittings a mistake in any of them multiplies, which is the argument for ordering one and looking at it before ordering twenty.
The Novena Caroli 3 Light Semi Flush Ceiling Light Clear Cut Glass Antique Brass (£176.95, checked 9th November 2026) and the Endon Allegra 6 Light Semi Flush Ceiling Light in Antique Brass with Clear Spiral Glass (£85.75, checked 9th November 2026) are the kind of fitting a specifier might order in numbers, and both had stock behind them on 9th November. Our guide to sizing a ceiling light has the headroom arithmetic in full.
Frequently asked questions
Is there a trade discount on lighting at KES?
No, and there is no trade account to open either. The price shown on the product page is the price an electrician, an interior designer and a homeowner all pay. We price keenly from the start rather than setting a retail price high enough to survive a discount, so there is no gap between a retail and a trade number to bridge with a code.
Do I need a trade account to buy from KES?
No. You can order from the website at the same price as anyone else, with no account, no minimum order and no login. Buying as a business changes the returns terms rather than the price, so read them before you order. For a large project, call the team and ask for a quote instead.
Can trade customers return unwanted lighting?
On different terms from a home customer. A business customer has 7 days to notify us and 30 days from delivery to get the goods back, receives a credit note valid for 12 months rather than a refund, and pays a restocking fee of 20 per cent. Bulk orders, more than 3 items, cannot be credited.
How do I get a price for a whole project?
Call 024 76 317 022 or email sales@keslighting.co.uk with the schedule. A project is priced as a job rather than by applying a percentage to a basket, so the more detail you can send about quantities and the programme, the better the answer. It is a quote, not a code.
What does delivery to a site cost?
Delivery to mainland UK is free over £100 and £7.75 below it, and current lead times are on our delivery page. Oversized fittings travel by pallet and carry a £45.00 carriage charge to mainland UK and the Scottish Highlands, whatever the order value. We cannot currently send pallet items to Northern Ireland.
